CasinoFi Privacy Policy – Your Information
Always safe with us

01 Introduction & Scope

This Privacy Policy CasinoFi This applies to the platform and all its associated services. Whether you are browsing our website, opening an account, playing games, or contacting our support team — this policy is in effect at every step.

CasinoFi believes that privacy is a fundamental right. That's why we've written this policy in plain language — no confusing legal jargon, just clear and straightforward information.

This Privacy Policy explains what information we collect, why we collect it, how long we retain it, and what rights you have over your data. If you have any questions, our team is always ready to help in Bengali.

02 What information we collect

CasinoFi only collects information needed to deliver the best possible service to you. The data we collect falls into three categories:

We never collect additional information beyond what you consent to. The choice to provide or withhold data is entirely yours — though withholding certain information may limit access to specific services.

03 Purpose of data collection

CasinoFi uses your information only for specific, legitimate purposes, each of which is clearly outlined below:

• Account management: To create and manage your account and ensure its security.
• Identity Verification (KYC): For age verification, fraud prevention, and compliance with legal obligations.
• Transaction Processing: To process deposits and withdrawals safely.
• Customer Service: To quickly resolve your questions, complaints, and issues.
• Platform Improvement: To analyze user experience and improve the quality of our services.
• Promotional communications: To send you offers and updates based solely on your consent.
• Legal compliance: To meet regulatory requirements.

04 Data Sharing Policy

CasinoFi never sells your personal data to third parties. That is our strongest commitment.

However, data may be shared in the following limited circumstances:

• Payment processors: Shared with payment gateways such as bKash and Nagad to process transactions. Only the necessary payment information is shared.
• Technology Partners: With trusted technology partners who uphold the same privacy standards we do, ensuring consistent service quality.
• Legal Authorities: When required by a court order or regulatory authority. Where possible, we will notify you in advance.
• Fraud Prevention: With relevant authorities in cases involving money laundering or fraud investigations.

In all cases above, third parties are contractually required to meet our privacy standards. No exceptions.

05 Cookies & Tracking Technologies

CasinoFi uses cookies on its website. Cookies are small text files stored in your browser that help make your browsing experience smoother.

• Essential Cookies: To maintain login sessions and ensure security. These cannot be disabled.
• Functional cookies: To remember your language preference and other settings.
• Analytics Cookies: To understand which pages are used most. This data is not personally identifiable.

You can manage cookies through your browser settings. Please note that disabling essential cookies may cause certain features to stop working.

06 Data retention period

We do not retain your data longer than necessary. Retention periods vary depending on the type of information:

• Active Account: For the duration of the active account and 5 years after closure (as required by law).
• Transaction records: A minimum of 5 years, in accordance with anti-money laundering regulations.
• Support Contact: 2 years from the date of last contact.
• Marketing data: Upon withdrawal of consent, or within a maximum of 2 years.
• Log Files: Up to 1 year, for security purposes.

Data is securely deleted or anonymized once the retention period expires.

07 Your rights over your information

You have full control over your data at CasinoFi. You may exercise the following rights at any time:

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of specific data, provided there are no legal obligations requiring its retention.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Portability: You may export your data in a structured format and use it with another service.
• Right to Object: You may object at any time to your data being used for marketing purposes.

To exercise any of these rights, email our support team. We typically respond within 30 days.

08 Policy on minors' data

CasinoFi strictly prohibits providing services to anyone under 18. Our platform is not intended for minors, and we do not knowingly collect data from them.

If we become aware of any account belonging to a minor, we immediately close that account and delete all associated data.

09 Policy Update Process

We may update this Privacy Policy from time to time. Changes may occur due to new legislation, technological developments, or improvements to our services.

For significant changes, we will:

• We will notify you at your registered email address at least 14 days in advance.
• We will notify you of any changes upon logging in to the platform.
• We will update the "Last Updated" date at the top of the page.

Continued use of the platform after any changes constitutes your acceptance of the updated policy.

10 Contact Us

For any questions, complaints, or requests to exercise your rights regarding this privacy policy, please contact us:

• Email: support@casinofi.ws
• Language: Support is available in both Bengali and English.
• Response Time: Usually within 24–48 hours.